Please prepare a Gmail email address and we will set up the email notification as follow steps. Please make sure camera system connecting to router and Internet successfully. *Check Original Page: How to set Email alarm for POE camera system? *Remove the hard disk (also don’t connect NVR/DVR to wifi router, only connect a monitor), and then restart DVR, check whether it working or not. *Don’t connect camera system to wifi router and then check whether it working or not. If the power supply is damaged, the power will be insufficient, resulting in the system unable to run and no video. *Please change the power supply or outlet, use another working power supply and check whether it works normally or not. *Please use another TV/monitor connect camera system and try again. *Please use another HDMI/VGA cable connect camera system with TV/monitor (shorter than 15 m). The monitor/TV or VGA/HDMI cable is defective or damaged If not, monitor is not able to show any image of cameras).Ģ.
(The monitor’s resolution must be higher than the display resolution of NVR/DVR. If monitor can’t show any image of cameras, it can prove the display resolution of NVR/DVR is higher than your monitor’s, please adjust the resolution of your monitor to 1920×1080 or use a higher than 1920×1080 resolution monitor to connect NVR/DVR. *The NVR/DVR default resolution is 1920×1080. If the signal source is right but still can’t get camera screen, this is typically caused by resolution compatibility issue. *Please use your TV remote control to switch signal source.
The video output resolution of the camera system is not supported with the monitor/TV If there’s no video output on the monitor from camera system, there are several possible causes for the problem, you can refer to the following solution:ġ. Contacting us for help Original Page: No Video Output on the Monitor/TV from camera system If you cannot hear any sound and surface of hard drive is not warm, it can prove hard drive is not even powered up. One hour later, use hand to touch hard drive to check if it is warm. Install hard drive and put hard drive close to your ear to check if you can hear some noise.
If loosed, please unplug and plug again.Ĥ. Uninstall and install HDD for several times, and check whether the SATA cable of the hard drive is loose. Please kindly check the NVR power adapter, if the power is defective, will result in the hard drive unable to run.ģ. Recommended use of specifications from500G to 4TB hard diskĢ. The type should be SATA and size of internal 3.5″ī. If hard drive is not from us, please make sure your hard drive meets all requirements below:Ī. Please make sure the camera system has a hard disk installed first, if NVR can’t recognize HDD or HDD in error, we can try methods below.ġ. *Check Original Page: Camera system HDD not found/In Error
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